SHBP enrollment
(404) 656-6322
Dependent coverage
or
COBRA
(800) 610-1863
Nomination of PPO provider information (PPO Choice members only)
Medical benefits and claims status
(404) 233-4479
Deductibles
or
Copay
(800) 483-6983
Coinsurance
TDD: (800) 269-4719
Prescription drug information and claims
(877) 650-9342
TDD: (800) 842-5754
Precertification of hospital admissions and specified outpatient procedures
(770) 438-9770
or
(800) 762-4536
TDD: (800) 368-4424
Advice on the most appropriate level of care, including referrals to emergency rooms (24 hours/day, 7 days/week)
NurseCall24
(800) 524-7130
PPO questions about:
(800) 675-6492
New patient availability
Status of pending participating network providers
Status of newly contracted providers
Nomination of behavioral health services providers (PPO Choice members)
(800) 631-9943
TDD: (678) 319-3860
Nomination of transplant providers (PPO Choice members)
(770) 438-9770 (Atlanta area)
(800) 762-4535 (outside Atlanta)
PPO/Indemity Pharmacy
TDD: (800) 368-4424
Express Scripts
(877) 650-9342
HMO questions
BlueChoice
(800) 464-1367
CIGNA
(800) 244-6224
Kaiser Permanente
(800) 611-1811
(866) 527-9599